Frequently Asked Questions
What if I receive a damaged product?
Team Sohii tries it’s best to ensure that you receive your products in perfect condition. In case you receive a damaged product, please e-mail us a picture of the same within 3 days on email@example.com with your order/invoice number clearly stated in the e-mail. We will respond to you within the next 24 hours via e-mail and guide you with the next steps.
How do you ensure the security of online payments?
We are using a very secure and trusted payment gateway to provide full security to our customers. If an amount is deducted after any failed transaction, it will be reverted to the bank account of the customer within a few days of time.
Do you offer Cash on Delivery (COD) as a payment option?
No, currently we don’t.
Is there any minimum order value required to place an order ?
There is no minimum order value to place an order. However there may be a minimal delivery charge for low value orders.
How do I know my order has been confirmed ?
We will send an email confirming your order on your registered email address.
Can I change/cancel my order ?
You may change/cancel your order if it is not yet dispatched. To do so, please contact our support team at firstname.lastname@example.org with your order number and your request . You will need to do so as soon as possible as orders are sometimes shipped immediately. However, if it has already been processed then we will not be able to make any changes.
Does the paint on ZoLi stainless steel products comes off?
No. A safe paint is selected carefully for all ZoLi stainless steel products after spending considerable amount of time reviewing and auditing multiple paints.
What surfaces can Miniware be used on?
Miniware is composed of natural plant fibre so if used frequently with strongly coloured food staining could occur. However, in our tests when used with curry or sauce the products didn’t show significant colour changes so don’t worry.
Why is Miniware slightly heavier than plastic or some other material bowls?
Our current products have the optimal thickness for maximal durability. The product weight improves feeding for little ones. With or without the suction foot the heavier weight reduces the chance of knocking bowls over and spilling food. Additionally during prototyping, we found if too thin the product may become brittle after repeated cycles of heating and cooling, reducing the lifetime of the product.
Does Pow Squeak insulated stainless steel water bottle sweat?
All the ZoLi products have double-walls and built-in vacuum insulation, so because of that bottles and food jars do not create condensation regardless of the temperature both inside or outside the bottle.
How long do ZoLi vacuum insulated products keep food or drinks hot or cold?
All ZoLi stainless steel products keep hot up to 8 hours and cold up to 24 hours.
How do I know that the products you sell are authentic?
As an authorised distributor for all of the brands we feature, we unconditionally guarantee that every item we is 100% authentic.